Terms and Condition of Sale

1. General
Bamboo Distribution Ltd shall be referred to in these Terms and Conditions as “the Supplier” and the purchaser or proposed purchaser of Goods shall be referred to as “the Customer”. All quotations are given and all orders are accepted on these terms, and shall override and exclude any other terms or conditions stipulated or incorporated or referred to by the Customer. The Customer hereby acknowledges that there are no representations outside these terms which have induced the Customer to enter into the Contract and that these terms shall constitute the entire understanding between the parties for the sale of Goods.

The Customer shall ensure that the terms of its order and specifications are complete and accurate to of the
Supplier. The Customer shall on request provide the Supplier with full identification details for persons authorised by the Customer to contract on its behalf, and the monetary extent and any other extent of their authority to bind the Customer.

The Supplier reserves the right to decline any order for any reason. These terms are governed by the laws of England and Wales and any disputes will be decided only by the courts of England and Wales. These policies in no way effect your statutory rights as a consumer.

2. Opening An Account
The Supplier will send the Customer an Account Application Pack via fax or email informing of what is required to open an account. Included within the Account Application Pack are an Account Application form and a Card Authorisation form (to be completed if applicable). These will need to be completed and returned along with the requested paperwork within the Account Application either via fax on 0845 582 6888 or via email @ info@Bamboodistribution.com If you have any questions or queries, please contact the Supplier on 0845 582 8880

3. Stock
Bamboo Distribution Ltd supply New, Grade A, Grade B, Used Mobile Phones, Gadgets, Accessories and other electronic devices. New handsets have either a 12 months manufacturer’s warranty or 12 month Bamboo Warranty unless otherwise stated Grade A handsets have a 12 month warranty with Bamboo unless otherwise stated Grade B handsets have a 3 month warranty with Bamboo unless otherwise stated Gadgets, Accessories and other electronic devices hold no warranty unless stated on the Proforma / Invoice. The warranty on all devises is void if the item is returned and is found to have suffered physical or water damage.

4. Pricing
All of our prices are quoted exclusive of VAT. We try to have accurate pricing and availability information on all the products we offer; despite our best efforts, a small number of the products in our range may be miss-priced or have inaccurate stock availability information. We do verify prices as part of the order procedure, and will inform you if a product’s correct price is higher than that stated in your order, so you may ultimately decide whether or not to order the product at the correct price. The Supplier shall be entitled to invoice the Customer for the price of the Products, any applicable delivery costs and Value Added Tax at any time after despatch of the Products or any instalment thereof.

5. Purchase Order Numbers
The Supplier requests, if a purchase order number is applicable when ordering, that the Customer informs at point of contact. If this is not made clear, the Supplier cannot be held responsible.

6. Shipping And Handling
Delivery charges are a standard £7.00 plus VAT up to 1kg in the UK unless otherwise stated. Prices are calculated for overseas shipments/ larger volumes based upon weight. Please contact our Sales team for prices when placing your orders. (Please note that any carriage that has to go over water maybe liable to a surcharge i.e. Isle of Man, Northern Ireland, Scottish Highlands etc. The Supplier will contact you if such charges arise)

Deliveries outside of this region are quoted on request. Orders are sent out using APC Next Day delivery or Royal Mail Special Delivery (Single Items only). The Shipper for larger volumes or overseas orders will vary. The Supplier will cover the cost of shipping if items are sent to an incorrect address due to the Suppliers error. However, if an order fails delivery for whatever reason due to the error of the Customer, the Customer will be charged at the standard shipping and may incur an administration fee.

7. Short deliveries
If you feel your order is not complete or incorrect in any way, please contact the Supplier on 0845 582 8880 within 48 hours of receipt. If this is not adhered to, the Customer shall be considered to have accepted delivery.

8. Delivery Schedule
Orders received before 5.30pm Monday-Friday are usually despatched the same day for next working day delivery before 5.30pm. Any deliveries which may need to go overseas or consist of a large volume may take considerably longer. While the Supplier will use reasonable endeavours to meet any given delivery date any such date is only intended to be an estimate, and time shall not be made of the essence by notice.

9. Damage In Transit
If the Customer believes the item has been damaged in transit, the Customer must contact the Supplier within 48 hours of receiving the item. The Supplier will ask the Customer to complete a declaration as to the damage. The Customer will need to keep all the packaging .The item, along with all the packaging can be collected by the Suppliers chosen courier. Once the item has been received with the packaging the item may be refunded or replaced (Subject to the damage in transit terms and conditions of the Courier) If the damage is not consistent with transit damage, the Supplier will return the goods with a handling charge. If the item is not returned with all the packing, a transit in damage claim cannot be made, therefore the Supplier will return the goods to the Customer with a handling charge

10. Lost In Transit
If the Customer believes an item to be lost in transit, the Supplier will investigate the claim. This procedure could take up to 4 weeks depending on the courier. Credits / Replacement orders may not be completed until we have received confirmation from our couriers that the item/ items are lost in transit Any claim for non-delivery, damage to, or shortages of the Goods must be made in writing to the Supplier within 48 hours of delivery (or in the case of non-delivery within 5 days of the invoice date) giving full particulars, otherwise the Customer shall be considered to have accepted delivery.

11. Back Orders
If an item is not in stock, we will put the order on “back order”. The Customer will be made aware of this at point of ordering for the Customer to advise if it is ok to proceed with the order.

12. Tax Charges and Responsibilities
Prices are quoted without VAT unless otherwise stated For orders placed for the UK, Northern Ireland or the European Union, 20% VAT is added. This excludes orders placed over £5,000.00 ex delivery. All orders above this amount are subject to the reverse charge. (This is only applicable to Mobile Phones) Our UK VAT Number is 978 0799 49 Some countries levy a duty on imported goods; this will normally be collected by the courier used to deliver your order. Please note, this is a charge levied by your government and not by the Supplier. The Customer shall be responsible for complying with any legislation or regulations governing the importation of the Goods into the country of destination and for obtaining any necessary licenses or other requisite documents, and paying all applicable customs duties and taxes in respect of importation of the Goods into the country of destination and their resale therein. The Customer shall provide the Supplier with any information which is necessary in order to comply with all labelling, marketing and other applicable legal requirements in the country of destination, including but not limited to any documents required to comply with UK VAT regulations. If the Goods are to be supplied into a country which is not a member of the Organisation for Economic Co-operation and Development, the Customer shall adhere to the OECD’s requirements in relation to the environmentally responsible use and disposal of the Goods.

13. Credit Card Security
The Supplier may request during the Account Opening procedure, that the Customer complete a Credit Card Authorisation form. This is to insure that we have the correct credit card details and your authorisation before payment is taken. The Supplier will request a Credit Card Statement to prove that the credit card belong to the Customer Pls note, all credit cards will incur an additional charge of 2.1% of the total cost of the invoice.

14. Guarantee
Should the Customer receive a faulty or incorrect item contact returns@bamboodistribution.com where the Supplier will deal with the issue. Most products also include a manufacturer’s warranty; contact the Supplier if any issues arise with the products purchased. The guarantees provided by the Supplier are in addition to, and do not affect, the Customers statutory rights as a consumer.

15. Privacy Policy
The Supplier does not disclose the customer’s information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. All policies contained within these Terms and Conditions are subject to change in order that we may improve our service to our customers. All information is collected, stored and processed in accordance with the Data Protection Act 1998.

16. Orders not required
Any order made by the Customer will be deemed as an irrevocable agreement that these conditions shall apply to and govern the contract to which the payment relates, to the exclusion of any other terms or conditions. A restocking charge of 15% will be applied if the Customer cancels an order, which has already been picked and is ready for dispatch. If the order is no longer required after the stock has left the Suppliers premises, the Supplier will not accept these units back for credit/ replacement or refund.

17. Security
The Supplier takes all reasonable precautions to keep details of all its orders and payments secure, unless there is evidence of the Suppliers negligence, the Supplier will not be held liable for any losses caused as a result of unauthorised access to information provided by the Customer.

18. Limitation of Sellers Liability
The material purchased is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
  • Any liability for any direct, indirect or consequential loss or damage incurred including, without limitation any liability for:
    – loss of income or revenue;
    – loss of business;
    – loss of profits or contracts;
    – loss of anticipated savings;
    – loss of data;
    – loss of goodwill;
    – wasted management or office time; and
    – for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

19. Reaching Us
Bamboo Distribution Ltd is incorporated under the laws of England and Wales (Registered No. 6932822). Our registered office is:
Unit 5, IO Centre,
Lea Road
Waltham Abbey
Email is the recommended means of contact. Emails are responded to within 24 hours and most within a few hours.
Email: sales@bamboodistribution.com
(Calls are charged at local UK rates.)
Mon–Fri 9.00am – 5.30pm
Tel: 0845 582 8880
Fax: 0845 582 6888

20. Returns Policy
The majority of products come with a 14-Day Returns Policy unless otherwise stated. However, if the item has suffered any form of physical damage or water damage, this will void the 14-Day Returns Policy and the manufacturer’s warranty. If item is reported faulty within 14-days, the Supplier will arrange the collection of the item. If an item is reported faulty outside of this time, it will then become the Customer’s responsibility to return the item. It is also the responsibility of the Customer to insure the item is returned to the Supplier within 48 hours of reporting the fault.

The Supplier cannot confirm a credit, refund or replacement until the unit has been checked by the Supplier for the reason specified by the Customer or their Client.

In order to have a replacement, credit or refund, the item must be returned within 14 days of the Invoice date.
Units must be returned in the same condition sent, including accessories, packaging and original box if applicable. If the item is CD08 Issue 1 December 2011 not received with the Accessories/packaging/ original box, the credit will be raised minus the cost of the missing components or the replacement will be raised minus the Accessories/packaging/ original box. If an item is returned outside of 14-days, the item will be replaced. A credit will only apply if there are stock shortages.

Contact the Supplier either by email @ returns@bamboodistribution.com or on 0845 582 8880. If the unit is within the 14 days return policy, a returns form will be faxed/ emailed to you to complete. Once the form has been completed, please return the form either via email at the above address or via fax on 0845 582 6888. When the form has been received, the Supplier will arrange collection of the item. If the unit falls outside the 14 days returns policy due to time, it will be up to the customer to return the unit at their own cost If the item is unused and undamaged in its original packaging, the Supplier can either credit or replace the item, dependant on your request stated on the returns form. Items returned in a condition that will affect the resale of the item will be returned with handling charge. An administration charge may apply if the reason for return is due to the buyer’s error and not the product. If the credit is agreed by the Supplier, the unit can be credited to account and no refund of the delivery charge will apply.

21. Export Returns
If items are received faulty and returned to the Supplier, please ensure you state the following in order to prevent the VAT amount being recharged ‘RETURNED GOODS RELIEF AS PER NOTICE 236’ If this is not stated on the returned paperwork and the Supplier is recharged the VAT by HMRC, any costs relating to the return will then be recharged to the Customer Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.direct.gov.uk/en/Governmentcitizensandrights/Consumerrights/DG_183048

22. Payment Terms
New Accounts: Unless otherwise agreed, the first 3 orders must be paid by one of the following payment methods:
Credit Card, Cash, TT, BAC’s, Cleared Cheque payment prior to despatch Once we have received 3 cleared payments for orders, we can offer the following payment methods Credit Card, Cash, TT, BAC’S, 30 day Credit Account (Subject to Status) If we receive an order over the value of £3,000.00 we would request that the order is paid by TT or BAC’S for security purposes. Although one of the above payment methods must be used on your first 3 purchases, once a good business relationship has been established we may review your payment methods with the view to setting up a 30 day credit account (from invoice date) on request. If the price of the Goods does not exceed the Customers credit limit, the price of the goods will become payable within 30 days and payment will be made promptly as specified by the Supplier. If the price of the Goods does exceed the Customers Credit Limit, then payment will become due immediately. Normal Remittance Terms are payment with order using one of our accepted payment methods. Cheque payments will be subject to normal clearance delays prior to us shipping your order (normally no more than 5 working days, though occasionally longer). No payment shall be deemed to have been received until the Supplier has received cleared funds All payments payable to the Supplier under a Contract shall become due immediately upon termination of the Contract despite any other provision.
If the Customer fails to pay any invoice by the date when payment becomes due or exceeds the maximum outstanding credit facility, all invoices issued by the Supplier in respect of any other order which may exist between the parties shall immediately fall due for payment and any Credit facility available to the Customer will immediately be withdrawn.

Overdue account balances relating to credit accounts will be off set against supplier balances.
The Supplier may:

  • suspend delivery of all or any of the Contracts with the Customer (in the Suppliers sole discretion); and /or
  • require payment in advance for any Goods ordered by the Customer; and/or
  • charge interest at the rate of 6% per annum over the base rate from time to time of the Bank of England on any
    overdue account from the day following that on which payment was due until payment by way of cleared funds has
    been received in full. Without prejudice to the foregoing provision, the Seller reserves the right to claim interest under
    the Late Payment of Commercial Debts (interest) Act 1998
  • take payment for overdue invoices on the credit card which has been authorised by the Customer to the Supplier for
    the purchase of goods


23. Variation of Terms
The Supplier reserves the right to formally vary these Terms and Conditions by serving notice of not less than seven days to the Customer. The Customer shall be entitle to reject any such variation by a counter notice to be served within seven days of the Supplier notice but unless the Customer so rejects them the Customer shall be deemed for all purposes to have accepted such variation which shall be deemed to have come into effect at the expiry of the period specified in the Suppliers notice. These Terms and Conditions and any subsequent variation thereof shall supersede all previous conditions of Trading between the Supplier and the Customer. No change in these Terms and Conditions shall be effective unless evidence in writing under the hand of the General Manager/ Director of the Supplier and no informal variation or relaxation thereof nor any time or indulgence given shall in any way be treated as a waiver of the Supplier’s strict legal rights.

24. Notices
To give Notice under these Terms and Conditions, a letter marked for the attention of the Managing Director must be delivered by hand or sent using a signed for delivery service to the Supplier address. A notice delivered by hand is served when delivered. A notice served using a signed for delivery service is served when received.